Overcoming Retail Cybersecurity Threats

December 7th, 2022

Many retail stores in Chico that find themselves going up against eCommerce giants are becoming more and more competitive by expanding their supply chains. To do this, they also depend on the technology from third parties which can be detrimental at times when dealing with sensitive customer information.

Without the right security measures in place, these retailers are increasing their risk of a data breach. To avoid this, proven mitigation strategies are needed, and today we will talk about some of those and how to overcome retail cybersecurity threats.

Refund Fraud

This is one of the major threats for retail stores back in 2017. Basically, the criminal creates a fake receipt and then goes to the retailer in Chico for a refund with that receipt for something that was never actually purchased. They also purchase an item online, say it never arrived, and then request a refund. 

Another way they commit refund fraud is by purchasing an item using a stolen credit card and then they request a refund that will be processed on a different credit card.

The Dark Web is one of the places that criminals go to generate these fake receipts. For less than $20, you can purchase forged receipts that can be used in these refund scams. To stop this kind of digital fraud from happening, you need to train employees on how to spot suspicious customers. Many of these scams are happening now through phone support, so the call representatives need to be aware of what to look out for.

IoT Vulnerabilities

The internet of things (IoT) is being used more and more in retail locations when it comes to merchandise tracking, equipment maintenance, and foot traffic analysis. However, with so many connected devices, there is more risk for cybercriminals. 

With IoT, everything needs to be kept up to date with all software patches. Retailers also need to weigh the pros and cons before using this kind of connected device usage. 

Gift Card Hacking

Another cybersecurity threat facing retailers is gift card hacking. Back in 2015, a significant vulnerability was found in many gift card systems that allowed cybercriminals to steal the funds out of the balances of unsuspecting consumers. 

First, they would collect the unloaded gift cards from the store and then learn and identify the pattern in the identification numbers on the gift cards. They then use a website to check the balance and force number combinations until something of value appears. They then use that card to make a purchase online.

It is important for retailers to stay ahead of issues like this and learn how to identify risks before they become even more complex and harder to handle.

What kind of cybersecurity do you have in place for your business? If you have any questions on the level of security you have or you want to learn more about the security solutions that are available to you to better protect your business, then contact your local security company in Chico, CA today. 

What Our Customers Say

"I had the Alibi system installed several years ago. It has functioned flawlessly. The image quality is exellent both night and day and in all weather conditions. I particularly like the replay (which can be set at various speeds) and zoom functions of the system. Tech support from Crimefreeliving has been excellent. I have received quick responses to questions, and timely home visits — as when I changed IP carriers and my Alibi system needed to be reset. I have recommended Crimefreeliving to several friends."


"As a small business owner here in Chico we definitely saw the need for video surveillance. After expressing our needs and concerns Tim did an excellent job getting us set up with the set up with the appropriate equipment. He really took the time to address our concerns in a very friendly, professional and knowledgeable manner. I highly recommend Tim for all of your business and residential video surveillance needs."

Ron H., Owner/Auto Doctor

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"Tim Truby designed and installed a 32 camera system for us here at the Butte County Mosquito and Vector Control District. We had received several other quotes from security system vendors, but Tim’s quote was the least expensive. Tim also installed the system quickly and has always been available when we needed him. We are very happy with our security camera system and we can highly recommend Tim Truby for all of your surveillance system needs."

D. Weseman, Butte County Mosquito and Vector Control District

Crime Free Living updated our old video system with a new 16 Channel HD Alibi Video Security System. The old system had been added onto by different installers which resulted in a cabling mess. There were cables that worked and cables that went nowhere. It was a mess. Tim sorted it all out and installed cameras that are very clear. He also installed a monitor for our cashiers to watch hidden areas, a monitor to watch the entry door, and a monitor that allows employees to watch the outside parking and gas pump area. All work was done on time and very professional! Will always recommend Tim and Crime Free Living.

S. AM PM Chico Arco Station

"I had Tim install an Alibi Video Security System at my residence and a couple business locations. The remote view option is invaluable to absentee owners or anyone who travels a lot. The clarity and quality of the cameras have allowed for viewing employee theft. The evidence provided from the HD video cameras was fantastic! Tim was professional and provided extra value from his law enforcement background."

J. Folsom Arco Station

"Tim, I want to thank you again for doing such a fantastic job on installing a wireless IP security camera system at our dream home. The extra time that you took to hide wires, and install a clean, professional system is much appreciated. I still can’t believe the clarity, quality, and ease of use of this new system. I wished that I would have met you before our original inferior system was installed by another company. Now, whether I am at home, or monitoring the system from around the world, I know that my home and family are safe and sound."

John M.

"In April of 2017, my husband and I made a phone call to Crime Free Living that turned out to be a smart and wise decision. Amazingly, in just a few hours, Tim installed four Dome Security Cameras, weatherproof enclosures, and hooked up into our home a 23" Full HD Widescreen Security Monitor. Even more than his professional expertise was the time spent with us in making sure that this system was working correctly and properly installed on our phones so that anywhere in our travels we can monitor our new home in Magalia."

Tieka and Don S.

"I have been using Crime Free Living for the last couple years ar work and at home and I really recommend this product. Tim is a very good service provider. If he can't figure it out, he's got good tech support with the system that he offers."

Gary D.

"I have known Tim for over 10 years. To date, Time with Crime Free Living has installed two separate surveillance systems for my company. With each system, Tim has listened to my needs and custom dsigned surveillance systems for my specific needs and within my budget. The equipment used is always state of the art, the workmanship is top notch, and Tim is the example of trustworthy. I would recommend him for any job."

Steve D., Down Range Indoor Training Center

images Certifications & Training

With 16 years of experience in law enforcement, Tim Truby, CEO, is fully certified in video surveillance and training.

  • Certified Advanced Crime Prevention Specialist
  • Academy Instructor Certification
  • California POST Certification in Specialized Surveillance Equipment
  • California POST Certification in Basic Crime Prevention
    • Advanced Crime Prevention through Environmental Design
    • Certified Alibi Security Dealer
    • Enhanced Risk and Threat Assessment (FEMA)
    • Incident Command System (100 & 200)
    • Certified Cognitech Video Forensic Investigator
    • Neighborhood Watch Toolkit Trainer
    • Computer Crimes/Investigations
    • Domestic Crisis for Crisis Negotiators